TravelCore policies

Privacy and Cookie Policy

Privacy Policy

This Privacy Policy describes how TravelCore as a data controller collects, uses and discloses information, and what choices you have with respect to this.

What and who does this privacy policy apply to

TravelCore obtains information from individuals and companies that visit our websites, by telephone and written documents. Information collected includes but is not limited to names, postal addresses, e-mail addresses, telephone numbers, and certain preferences you have depending on the services or information you request. Information collected when you visit the or websites may also include personal information in a variety of circumstances. When you register with us, subscribe to our newsletter, request a demo, send us a contact message, enter competitions or register for promotions. When you take part in surveys or provide us with feedback.

Why we process your data

We may use your data for the following purposes:

  • To provide you with the highest possible level of service and to help you to obtain the best service from our software and website.
  • To notify you about our products and services, special offers and promotions and any other marketing materials which we think may interest you.
  • To keep you up to date with and invite you to any of our latest, relevant events, training programmes or webinars we are producing.
  • To give you access to content and events provided by our approved third party partners.
  • For other administrative purposes and for internal analysis.
  • To participate as part of a survey or to get feedback.

How we use your data

It’s in TravelCore’s legitimate business interest to keep its customers and contacts informed of our latest content, products and services.

We process such data and use direct marketing as part of this legitimate interest. It’s necessary for us to use a variety of direct marketing channels and messages to ensure our contacts are kept informed, and wherever possible we make sure the messages we send are targeted and relevant.

Any direct marketing we undertake complies with e-privacy rules on consent in relation to business to business marketing. We will keep your data safely and securely for as long as necessary or according to your instructions. If you’d like more information about how we store your data, please contact us directly.

Third Party Data

TravelCore may receive data about organisations, industries, website visitors, marketing campaigns and other matters related to our business from our partners, affiliates or others, that we use to make our own information better or more useful. This data may be combined with other information we collect: for example, how well an online marketing or email campaign performed.

How do we secure your data

Personal data will be safeguarded from unauthorised use, disclosure, destruction and alteration by physical, technical and organisational security measures that are appropriate to the risks, such as accidental loss or damage or unauthorised access.

Transfer of information and Third Party Processing

Only the required personal data will be passed onto a third party if it’s necessary in order to be able to deliver results for a core action initiated and requested by the user (searches, reservations).

Additional information provided to TravelCore

We may receive and store other information when submitted to our websites or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with our social media accounts or otherwise communicate with TravelCore.

Statement regarding information from minors

Our services are not intended for use by minors. We do not knowingly collect or solicit personal Information from any child under the age of 18 years or knowingly allow such persons to use the Website.

There are certain circumstances however, when we do collect personal information of minors. When a parent or guardian books a travel product on behalf of and for a minor, we shall collect the personal information of such minor for the limited purpose of booking a reservation of that travel product for that minor.

Your rights over the personal data we hold

You can reasonably request access to the personal data we hold on you, at any time, and we will provide that information free of charge within one month of your request at the latest.

You can request inaccurate or incomplete personal data held on you to be rectified or completed or for your personal data to be suppressed or erased, and we will respond within one month of your request at the latest.

Your right to object

You have the right to opt out of our direct marketing at any point, and we will deal with your request right away.

To opt out of our direct mail or telephone marketing please contact us.

Contacting us

Please feel free to contact us if you have any questions about this Privacy Policy or if you are seeking to exercise any of your statutory rights.
020 7183 7321

Mailing Office:

Geddes House, Kirkton North, Livingston EH54 6GU
United Kingdom

Registered in Scotland

Changes to the Privacy and Data Protection Policy

This Privacy Policy may be updated from time to time, and the latest version of the document is available directly from TravelCore’s website.

Cookies Policy

What Are Cookies

This site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of our website functionality.

For more general information on cookies, please see this Wikipedia article on HTTP Cookies.

How TravelCore uses Cookies

We use cookies for a variety of reasons detailed below. In most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help section for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this website. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Surveys related cookies

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

Forms related cookies

When you submit data to through a form such as those found on our contact, demo request and/or newsletter boxes, cookies may be set to remember your user details for future correspondence.Site preferences cookies In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this website runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this website.

Google Analytics

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google cookies, see the official Google Privacy Policy.

Facebook and other social media websites

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work, social media websites including (but not being limited to) Facebook will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Changes to the Cookie Policy

This Cookie Policy may be updated from time to time, and the latest version of the document is available directly from TravelCore’s website.

By using our website, you agree to our Privacy Policy and our cookies usage.
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